The fine print, in plain English.

Shipping

We ship to all 50 U.S. states, Washington D.C. and Puerto Rico. Standard shipping is free on every order.

Orders are processed within 1–2 business days and typically arrive 3–6 business days after purchase. As soon as your order ships, we email you a tracking link.

If your tracking hasn’t updated in 5 business days, or your package arrives damaged, contact us and we’ll make it right.

Returns & refunds

You can return your order within 30 days of delivery. Email us with your order number and we’ll send return instructions.

Conditions

Items should be returned with all parts and accessories. Opened and gently used items are accepted.

Refunds

Once we receive and inspect the return, we refund the original payment method within 5 business days. Your bank may take a few more days to post it.

Damaged or defective items

If something arrives damaged or stops working, email us a photo or short video and we’ll send a replacement or refund at no cost to you.

Privacy policy

We collect the information needed to process and deliver your order: name, email, phone number and shipping address. Payments are processed by Stripe; we never see or store your full card number.

We use cookies and advertising pixels (such as Meta and TikTok) to measure the performance of our ads and to improve the store. These tools may receive information about your visit and, in hashed form, your contact details.

We do not sell your personal information. If you started checkout and didn’t finish, we may email you a reminder. You can unsubscribe from marketing emails at any time.

To request access to or deletion of your data, email us at the address below. California residents may exercise their rights under the CCPA the same way.

Terms of service

By placing an order you agree to these terms. Prices are listed in U.S. dollars and may change without notice; the price charged is the one shown at checkout.

Customer reviews reflect individual experiences and are not a guarantee of specific results. Always follow the product instructions and test a hidden area of fabric first.

We may cancel and fully refund an order if a product is unavailable or if we suspect fraud. These terms are governed by the laws of the state in which our business is registered.

Contact

Email: support@tidewell.com — we reply within one business day.

Business name: [Your registered business name]
Address: [Business address]